Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
How long does shipping take for furniture items?
Standard delivery typically takes 3-7 business days depending on your location. Larger furniture pieces may require specialized freight handling, which can extend delivery times slightly.
Do you offer a warranty on your products?
Yes, all Mocka products come with a 12-month warranty against manufacturing defects to ensure your home remains beautiful and functional.
What is your return policy if I change my mind?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging, unassembled, and in a resalable condition to qualify for a refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna for your convenience.
Does the furniture arrive pre-assembled?
To provide the best value and ensure safe transit, most of our furniture is delivered flat-packed with easy-to-follow assembly instructions and all necessary hardware included.